Ohio Housing Needs Study - Rebuttals
ADDENDUM TO THE TRAINING PROTOCOL AND DOCUMENTATION
Below is the information you can use to refer subjects to financial and psychological counseling services available at little or no cost if they should need these services. You should also pay attention to signs of emotional distress or intense financial difficulties and provide contact information as needed.
Interviewers should monitor respondent reactions to the survey interview, such as changes in their pace or tone of voice or extended pauses. If these signs are observed, the interviewer should stop the interview and check that the respondent is okay. INTERVIEWER SAY: "Are you OK?"
If the respondent has a very sudden intense emotional reaction to any question (e.g. bursting into tears, hysterical laughing), the interviewer should provide supportive comments, such as "take your time" or similar and stop the phone interview until it is appropriate to restart. It is possible that some interviews should conclude after such a reaction; however, other interviews may continue.
The following information is provided on the types of assistance that could be offered to a respondent who was distressed or in need of support. This includes encouraging respondents to contact applicable social services. INTERVIEWER SAY: "We have a list of services we offer all our respondents. Please write down these name(s) and phone number(s) for help with your situation."
For homeowner assistance
Save the Dream Ohio (an OHFA program): 888-404-4674
For tenant assistance
Coalition on Homelessness and Housing in Ohio (COHHIO): 614-280-1984
Ohio Legal Services: 866-LAW-OHIO
For fair housing complaints
Ohio Civil Rights Commission: 888-278-7101
HUD Fair Housing Hotline: 800-669-9777
In the event of a crisis situation, procedures are in place for interviewers to be able to seek assistance for respondents, members of the respondent’s household, or themselves. Interviewers must contact emergency services if you feel anyone is in crisis or danger. In the event that your immediate supervisor is unavailable, interviewers are encouraged to contact and/or refer respondents to the resources below.
Mental health counseling
Ohio Mental Health and Addiction Services: 877-257-6364
National Suicide Prevention Lifeline: 800-273-TALK
These are words, topics, and/or reactions to listen for:
Guilty, worthless, hopeless, depressed, disinterested, "I don’t care," anxious, nervous, debt burden, stressed, household financial stress, bankrupt fees payments creditors, broke, can’t afford, "can’t pay my bills," angry, suicide, "kill myself", mental disorder, panic disorder, phobias, fear, "afraid," lonely, alone, "kids live far away," hospitalized, sick, perceived need for help, assistance "medication or consulting", a need was or wasn't met, homelessness, substance use